Step 1
At the counter POS
When you place an order, choose how the guest pays: Cash or Card terminal. Then choose the payment state: Fully paid, Partially paid or Unpaid / due.
- Card payments are taken on your own card machine; the POS records them
- Use Unpaid / due when the guest pays later
Step 2
At the table with the waiter app
Open the order in DashDine Go. You see the amount due. Tap Mark payment collected when the guest has paid, or Collect & close to record the payment and close the order in one step.
- Collect & close asks you to confirm first
- The amount due shows on every open order
Step 3
When a QR payment is still open
If the guest started paying by QR, wait for it to finish. If they would rather pay cash or card, use Collect & close. It cancels the open QR payment and records the cash or card payment.
- A failed QR payment never marks the order paid